Job Details

FINANCIAL RETURNS

+ Control expenses and minimize waste within all areas of housekeeping.

PEOPLE

+ Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.

+ Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

+ Promote teamwork and quality service through daily communication and coordination with other departments.

GUEST EXPERIENCE

+ Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

+ Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

RESPONSIBLE BUSINESS

+ Assist with scheduling and room assignments to ensure proper coverage.

+ Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.

+ Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.

+ May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.

+ Report, turn in, and/or log all lost and found items according to established procedures.

+ May regularly assist with deep cleaning projects.

+ May assist with other duties as assigned.

At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn? family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.