Job Details

Salary: Depends on Qualifications
Location : New Orleans, LA
Job Type: Full-Time Staff
Job Number: 202200394
Division: Enrollment Management
Department: Scholarships & Financial Aid
Opening Date: 11/15/2024
FLSA: Non-Exempt

Description

Provide student-centered services including awarding federal, state and institutional financial aid according to eligibility criteria for each program. Provide superlative customer support to students and families through the financial aid application process and finalization of awards. The primary goal is to support the recruiting and retention efforts of the University in a professional service environment.
Examples of Duties

• Facilitate student success by providing a broad range of student and family-facing financial aid services, including counseling and outreach activities.
• Contribute to service excellence by providing decision-making in complex situations and evaluating special circumstances
• Exercises professional judgment by evaluating student and family's financial circumstances. Federal regulations give a financial aid administrator discretion on a case-by-case basis to adjust the data elements on the FAFSA form that impact aid eligibility.
• Remain abreast with constantly evolving financial aid regulations (federal, state, institutional) and emerging trends and best practices in delivering service excellence.
• Packages aid for both prospective and returning students. Each counselor, for those students assigned, will award federal, state, and institutional aid, as well as federal and external loans.
• Monitors student's academic status to insure they continue to meet eligibility requirements for financial aid awards
• Provide leadership, program management, and serve as liaison for a programmatic area of specialization such as athletes, music students, state scholarships, work study program, financial aid presentations to area high schools.
• Participates in professional organizations and in personal professional development activities, attending appropriate meetings, workshops and seminars as approved and assigned by the Director of Financial Aid.

Additional Responsibilities

• Review and update of office processes. communications via email, social media, and website
• Other duties as assigned

Typical Qualifications

Basic Qualifications

• Bachelor's degree required.
• Experience with standard office software tools, especially Excel.
• Ability to communicate effectively verbally and in writing to individuals and groups of prospective students and their parents, secondary school personnel, alumni, current students and their parents, as well as administrators and faculty.
• Willingness to acquire an understanding of the Jesuit commitment to excellence in education, diversity of the student body, social service, and the liberal arts and sciences traditions.
• Ability to develop congenial and productive working relationships with Loyola administrators, faculty, staff and students

Preferred Qualifications

• Knowledge of Ellucian Colleague software preferred.
• Specialized knowledge of ELM, Campus Logic, and FAA Online is beneficial.
• Minimum of 1-year experience in a financial aid or higher education employment position.

PHYSICAL REQUIREMENTS:

• Ability to perform the essential functions of the position with or without reasonable accommodations.

In accordance with the Campus Security Act as amended, Loyola University publishes annually and distributes to members of the academic community, and upon request to prospective (students/employees), an That report includes current policies and procedures of the University Police Department for the reporting of campus crimes, notifying the campus community of occurrence of campus crimes, policies regarding access to campus buildings, the enforcement authority of the University Police Officers and their relationship to local police. University policies on the possession, use and sale of alcohol and illegal drugs are outlined. The Campus sexual Assault Program and policy is described. Campus crime statistics as defined under this law for the last three calendar years are included. A copy of this report may be secured from the (Office of Admissions), (Office of Human Resources), or from the University Police Department.

Loyola University New Orleans does not unlawfully discriminate on the basis of race, color, gender, sexual orientation, age, religion, disability, veteran's status or national origin in its educational programs or activities, including employment and admissions. At the same time, Loyola cherishes its right to seek and retain personnel who will make a positive contribution to its religious character, goals, and mission in order to enhance the Jesuit, Catholic tradition.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, tuition remission, holidays, vacation, and sick leave.

Part-time employees who work an average of 30 hours per week over the course of a year, receive certain benefits on a pro-rated basis.

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