Job Details

Position Title: Receptionist

Department: Admissions > Front Desk

Reports to: Office Manager

EEO Code: Administrative Support Workers

SOC Code: 43-4171 Receptionists and Information Clerks

FLSA Status: Non-Exempt

Position Summary

The Receptionist is responsible for managing patient interactions via phone and assist with administrative task to ensure smooth operations. This role requires a compassionate and professional demeanor, as it involves handling sensitive patient information and provides essential support to our patients and clinic.

Essential Duties And Responsibilities

• Answer incoming calls from patients providing a warm and welcoming greeting.
• Schedule, reschedule and cancel patient appointments using the office's scheduling system.
• Collect and verify patient information including demographics and insurance details.
• Address patient inquiries and concerns with empathy and care, directing them to the appropriate department, when necessary.
• Coordinate with medical staff to communicate patient needs and updates.
• Complete other duties as assigned.

Required Skills And Abilities

• Excellent verbal and written communication skills.
• Experience in customer relations.
• Ability to use discretion while working with sensitive information.
• Ability to adjust approach to meet changing demands and situations including dealing with diverse people.
• Ability to handle a fast-paced environment and prioritize tasks based on importance.
• Ability to operate a computer, computer software, and basic office equipment.
• Excellent problem-solving skills.
• Excellent organizational and time management skills.
• Knowledge and compliance of Patient Rights, including patient confidentiality.

Education And Experience

• Previous customer service experience in a high-volume setting

Physical Demands And Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Regularly required to talk, listen and type
• Prolonged use hands/fingers
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
• Prolonged periods sitting at a desk and working on a computer
• Noise level in the work environment is usually low to moderate
• Must be able to lift up to 25 pounds at times.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.