Job Details

Job Title: Director, Resiliency Programs (PowerThrough)Work Place Flexibility: OnsiteLegal Entity: Entergy Services, LLC Job Summary/PurposeThe Director of PowerThrough will lead a sales and service organization to provide resiliency solutions approved by each operating company to all customer classes in that operating company. The organization drives sales of resiliency products while managing installations, maintenance, and operations. They develop and execute sales strategies, provide customer education and technicalsupport, manage partnerships with vendors, and monitor the performance of the product offerings under their scope.The Director of PowerThrough will serve as the single accountable leader for the development and implementation of product strategy and roadmaps, sales strategies, customer service, product management and support to drive adoption and profitability of the utilities' offerings under the PowerThrough framework.Job Duties/Responsibilities

• Maintain a command of in-depth market research and analysis for PowerThrough target customers, including needs, pain points, and preferences across targeted customers. Use these insights to inform the development of the product and service offerings.
• Collaborate with the utility operating companies and cross-functional teams, including marketing, engineering and operations, supply chain, regulatory and IT, to create an overall product strategy and comprehensive product roadmap that aligns with the utility operating companies' business strategy. Ensure the product portfolio addresses insights from existing offerings, evolving customer demands and emerging industry trends.Product Management:
  • Lead cross-functional product development teams to identify, evaluate, and select new technologies and solutions to add to the utility's product offering. Ensure these product evolutions address the evolving needs and preferences of customers.
  • Establish and maintain strong relationships with manufacturers, distributors, and other industry partners to secure favorable terms and access to the latest technologies.
  • Establish robust product lifecycle management processes to continuously monitor the performance, customer satisfaction, and market competitiveness of the utility's resiliency offerings. Make data-driven decisions to enhance, update, or retire products based on changing customer demands and industry trends.
  • Collaborate with the marketing team to develop comprehensive product information, training materials, and customer-facing resources to support the effective promotion and sale of the resiliency products. Ensure all product claims, specifications, and customer-facing information are accurate and aligned with industry standards.
  • Monitor and report on key performance indicators, such as sales volume, customer satisfaction, and return on investment, to continuously improve the resiliency products and services.
  • Manage the sales forecasts, budgets and financial performance of the resiliency products sales, service, support and operations.
  • Own or oversee pilots and project execution and change management plans on resiliency product roadmap with cross-functional deliverables.
  • Develop and oversee the implementation of strategic sales and marketing plans to effectively promote the utility operating companies' resiliency products and services to target customer segments. This includes setting sales targets, optimizing pricing and incentive structures, training and driving customer adoption through tailored engagement campaigns.
  • Design and oversee the execution of targeted customer engagement programs to effectively promote the utilities' resiliency offerings and drive customer participation. This may include the use of marketing campaigns, customer education initiatives, product demonstrations, and strategic partnerships with resiliency retailers and contractors.
  • Continuously monitor and analyze sales performance data, customer feedback, and market trends to identify opportunities for improvement and optimization of the sales and customer engagement strategies. Leverage these insights to refine the sales approach, training and enhance the customer experience.Product Support and Operations:
    • Oversee the collaboration of the product and operations team to provide input on the technical specifications, performance, and compatibility of new resiliency products being considered for the product portfolio.
    • Oversee the installation, maintenance, and troubleshooting guidelines to support sales and customer service.
    • Monitor and streamline the processes for sales agreements, product delivery, and customer installation and support and ensure proper billing. Identify and address any operational bottlenecks or inefficiencies that could impact the customer experience or the overall success of the resiliency products and services.
    • Partner with Entergy operations organizations to align PowerThrough with the distributed energy resource management and MISO operations of these resources.
    • Oversee the procurement, distribution, service and utilization of temporary resiliency devices with incident response events.Minimum education required of the position:
      • Bachelor's degree in business, Engineering, Economics, Accounting, or related field or equivalent work experience.Minimum experience required of the position:
        • Proven experience (typically 8+ years) in product management and related roles with significant experience in portfolio management and leadership positions.Minimum knowledge, skills and abilities required of the position:Technical Skills:
          • Proven track record of driving portfolio growth and capturing market opportunities.
          • Strong leadership and people management skills.
          • Excellent strategic thinking and problem-solving abilities.
          • Ability to analyze market trends and customer needs to identify growth opportunities.
          • Excellent communication and interpersonal skills.
          • Strong financial acumen and budget management.Any certificates, licenses, etc required for the position:
            • None.Primary Location: Louisiana-New OrleansArkansas : Little Rock -- Louisiana : New Orleans -- Texas : The Woodlands Job Function: ProfessionalFLSA Status: Professional Relocation Option: No Relocation OfferedUnion description/code: NON-BARGAINING Number of Openings: 1Req ID: 118478Travel Percentage: Up to 25%An Equal Opportunity Employer, Minority/Female/Disability/Vets.EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.Additional Responsibilities:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
              #J-18808-Ljbffr