Job Details

Job Summary

We are seeking a professional and customer-focused Front Desk Agent to join our team for the evening shift (3:00 PM - 11:00 PM). The ideal candidate will have prior experience with the Opera Property Management System (PMS) and demonstrate exceptional communication, organizational, and multitasking skills. As the first point of contact for guests, the Front Desk Agent plays a vital role in delivering an outstanding guest experience.

Key Responsibilities

• Guest Check-In/Check-Out: Manage all aspects of guest check-ins and check-outs efficiently using Opera PMS.
• Reservations Management: Handle room reservations, cancellations, and modifications with attention to detail and accuracy.
• Customer Service: Provide exceptional service by addressing guest inquiries, resolving issues, and ensuring a welcoming atmosphere.
• Payment Processing: Accurately process payments, handle cash, and reconcile daily transactions.
• Communication: Liaise with other departments (housekeeping, maintenance, etc.) to address guest needs and ensure seamless operations.
• Reporting: Generate and review end-of-shift reports, ensuring all records are accurate and up to date.
• Security Awareness: Monitor access and maintain security by following company policies and procedures.
• Other Duties: Perform any additional tasks as assigned by management.

• Experience:
  
  • Minimum 1-2 years of front desk experience in a hotel environment.
  • Proficiency with Opera Property Management System is required.
• Skills:
  
  • Excellent communication and interpersonal skills.
  • Strong organizational and problem-solving abilities.
  • Ability to handle multiple tasks in a fast-paced environment.
• Technical Skills:
  
  • Familiarity with Microsoft Office Suite and basic computer operations.
• Other:
  
  • Availability to work evenings, weekends, and holidays as scheduled.
  • Professional appearance and demeanor.

• Ability to stand for extended periods during the shift.
• Light lifting (up to 25 lbs) may be required.

• Competitive hourly rate.
• Opportunities for career growth and development.
• Employee discounts on stays and amenities.
• Supportive and inclusive work environment.