Job Details

Gift Shop Associate

The Gift Shop Associate is responsible for the proper execution of retail transactions for visitors and internal customers. Offers exceptional customer service and answers visitors inquiries while maintaining the gift shop stocked and aesthetically pleasing at all times.

Job Description/Responsibilities

Responsibilities:

• Ensure exceptional customer services is provided to all Sazerac House visitors. Create a welcoming atmosphere to all visitors. Be attentive and available to assist visitors. Follow up/through visitors inquiries. Anticipate visitors needs. Thank visitors and extend an offer to return.
• Ensure Gift Shop is kept organized, properly stocked and clean at all times. Ensure inventory items are re-stocked daily. Be knowledgeable about the merchandise and products available at the Gift Shop. Make recommendations on merchandise based on visitors feedback.
• Ensure items are stocked continually. Prepare and stock Gift Bags. Be attentive to visitor comments and questions. Ensure adherence to Personal Safety, Food Safety, Quality and Environmental Policies and Practices.
• Continually strive for improvements in tour and Gift Shop operations. Make suggestions to management to enhance tours and expand opportunities for sales.
• Work with other Gift Shop Attendants and Experience Ambassadors to generate revenues and raving fans of the Sazerac House.
• Daily check stock in Gift shop and re-stock as necessary. Maintain proper stock levels of all packaging products. Assist with the display of product commemorative distinction. Assemble cocktail kits and gift sets.

Qualifications/Requirements

REQUIREMENTS

• High School diploma or GED equivalent
• 1 year experience in Customer Service or Consumer Affairs
• Ability and willingness to work non-traditional hours (nights/weekends)
• Ability to handle multiple tasks at one time
• Ability to project a professional image
• At least 21 years of age

PHYSICAL REQUIREMENTS

• Ability to pick up and/or move objects up to 25 pounds without assistance
• In-person job attendance of at least 5 days per week
• Capable of working on your feet, sitting, climbing stairs and ladders, bending, kneeling, and squatting.

PREFERRED

• 1 year Experience consulting, managing, and setting up VIP Guest Visits
• 1 year Experience in customer service, retail
• 1 year Tourism experience