Job Details

At LCM, play is serious business-and we're on a mission to show every child that they matter. From splashing along the Mississippi River to creating masterpieces in the Studio in the Park, we believe learning happens best when curiosity leads the way. Working here means being part of a team that strengthens families, sparks imagination, and creates unforgettable moments every single day.

Job Summary:

The Birthday Host is an essential part of the museum's guest experience. Since a child only celebrates their birthday once each year, LCM makes it unforgettable! Birthday Hosts create joyful, meaningful memories for the birthday child, their family, and their guests. They serve as the on-site coordinator for parties, setting the tone and energy while ensuring a fun, playful, and child-centered celebration. When not hosting a party, Birthday Hosts may be assigned to support other museum roles such as Play Facilitator, Visitor Services Agent, or Toy Specialist.

Responsibilities and Duties

Party Coordination

• Prepare Celebration Rooms before each party by checking cleanliness, supplies, ambiance, and catering orders.
• Coordinate with the Group Experience Supervisor to review the day's schedule.
• Act as liaison with Acorn Café (Dickie Brennan's staff) for catering delivery.
• Greet families at check-in, assist with unloading supplies, and escort them to the Celebration Room.
• Review the party schedule with caregivers, ensuring smooth communication and a welcoming experience.
• Serve food if requested by the family.
• Lead planned activities in the Celebration Room.
• Facilitate singing "Happy Birthday," cut and serve cake, and distribute to guests.
• Assist with clean-up, pack leftover cake, and organize the gift cart.
• Escort the family and guests into the museum to continue play.

Guest Engagement & Support

• Create a fun, welcoming atmosphere for all party guests.
• Address issues, questions, or complications in a friendly, enthusiastic manner.
• Participate in ongoing training sessions.

Team Collaboration

• Work closely with the Group Experience Supervisor, Marketing & Sales Coordinator, Museum Experience Managers, and Visitor Services Associates.
• Collaborate with other staff to ensure smooth party flow and high-quality visitor experiences.

Additional Duties

• Perform other responsibilities as assigned.

Schedule

• Saturdays: 9:00 am - 5:00 pm
• Sundays: 11:00 am - 5:00 pm
• Includes summer and holiday breaks.
• Hours may vary based on party bookings; alternate roles are available to balance scheduling.

Minimum Qualifications

• High school diploma or equivalent
• At least 2 years of customer service experience
• At least 1 year of experience in a child and/or family-focused setting
• Proficiency in Microsoft Office 365
• Strong communication, time management, problem-solving, and attention to detail
• Open availability, weekends, some holidays

Preferred Qualifications

• At least 1 year of hospitality experience

Physical Requirements

• Ability to stand for extended periods
• Must be able to bend and lift up to 20 lbs.
• Must be able to communicate clearly
• Ability to work in a lively, high-energy setting with large groups of children and families

Commitment to Diversity and Inclusion

The Louisiana Children's Museum is committed to a diverse, inclusive workplace that reflects the community we serve. Diversity strengthens our culture of creativity and play, and we welcome candidates of all backgrounds to apply. We are an equal opportunity employer and do not discriminate on any protected basis. Background checks may be required depending on job responsibilities; while some offenses may be automatic disqualifiers, not all criminal history will disqualify a candidate.