Job Details

JOB SUMMARY

This position is responsible for providing assistance to property manager to ensure quality management of Volunteers of America Greater New Orleans, Inc. properties, including supervising paid staff, supporting residents, ensuring that quality outcomes are achieved, working with the public. Assist in operating the property to its fullest potential by maximizing income and minimizing expenses. Provide safe, comfortable and well-maintained housing for the residents and the community.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide quality management of staff.
• Assist with the operation of the properties within the established federal, state or local governmental guidelines, if applicable.
• Adhere to Fair Housing Act.
• Oversee and manage residential participant services to ensure compliance with organizational policies procedures contracts, and accreditation standards.
• Ensure quality outcomes are achieved.
• Maintain positive relationships with organizations, staff and individuals who provide services to consumers.
• Ensure that preventive and required maintenance is performed at the property.
• Conduct orientation with new residents, review lease, community policies, and move in paperwork; and conduct move in and move out inspections.
• Prepare weekly, monthly and quarterly reports.
• Ensure all paperwork is up to date related to move in and lease renewal; and submitted to the property manager within the established time.
• Input housing data in HMIS and Yardi system.
• File court documents for lease violations. Represent VOAGNO as custodian of records per court order.
• Maintain day to day contact with residents.
• Conduct quarterly inspections and required drills.
• Maintain the key control system.
• Conduct drug testing as needed.
• Balance rental deposits
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

Must be familiar with treatment modalities for individuals who are in recovery for substance abuse and experienced in managing multi unit apartments. Knowledge of U. S. Department of Housing and Urban Development (HUD), Housing Choice Voucher Program (Section 8) and Louisiana Housing Finance Agency (LHFA) regulations relating to multi unit dwellings is preferred. Must have excellent organizational skills, ability to interact with individuals who are in recovery, ability to work with organizations with individuals who may provide services or assistance to individuals in recovery. Knowledge of using a personal computer, data base spreadsheet and word processing is preferred.

EDUCATIONAL REQUIREMENTS

Bachelor's degree highly preferred. Equivalent work experience may be considered.

SPECIAL REQUIREMENTS

This position requires the incumbent to work outside of normal working hours, may travel to locations in the community.

Travels to other locations as appropriate in the performance of duties and responsibilities.

Must have:

• Current driver's license issued by state of residence
• Current Vehicle Inspection decal
• Current vehicle insurance
• Current vehicle registration in state of residence
• Satisfactory Motor Vehicle Report
• Must be able to pass a criminal history investigation.

PHYSICAL REQUIREMENTS

Work is performed while seated at a desk or walking through the property. Dexterity is used while performing work with personal computer keyboard, calculator and other office equipment. May have to bend, lift, stoop, lift or climb to perform duties.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.