Job Details

Customer Intake and Dispatch CoordinatorSERVPRO Team MLR is seeking a dependable and customer-focused Customer Intake and Dispatch Coordinator to support our Metairie restoration operations. This person will be the first voice customers and referral partners hear when they report property damage or request service. The primary focus of the role is answering incoming calls, collecting accurate First Notice of Loss information, entering leads, and immediately connecting each opportunity with the appropriate operational team. This is a phone-intensive position for someone who communicates clearly, stays calm when a caller is under stress, and can manage several priorities without losing accuracy or urgency. Because the role requires immediate communication and warm call transfers, regular in-office attendance is essential.What You Will DoAnswer incoming customer, referral, and First Notice of Loss calls promptly and professionally.Gather complete loss details, including contact information, service location, type of damage, insurance information, referral source, and immediate service needs.Enter new leads, job referrals, customer information, and call notes accurately into company systems.Assess the nature and urgency of each call and dispatch the lead to the appropriate mitigation, reconstruction, commercial, or operational team.Facilitate warm call transfers and locate the appropriate team member when immediate assistance is needed.Notify team members of urgent or time-sensitive losses and confirm each referral has been received.Monitor dispatched leads and follow up to ensure calls and referrals are acknowledged and addressed promptly.Provide available updates to customers and referral partners and route technical or job-specific questions appropriately.Escalate service delays, missed calls, customer concerns, and unresolved referrals to management.Maintain accurate call, dispatch, lead-assignment, and follow-up records.Support on-call schedules, team availability, job tracking, front-office coverage, and general administrative tasks as needed.What We Are Looking ForHigh school diploma or GEDExcellent phone etiquette and clear verbal and written communication skillsStrong customer service, active-listening, data-entry, and administrative skillsAbility to collect and document detailed information accurately while maintaining a sense of urgencyAbility to prioritize competing demands and manage multiple calls and tasks in a fast-paced officeComfort using computers, email, multiline phone systems, and other digital toolsSound judgment, dependable follow-through, and the ability to remain calm under pressureReliable attendance and the ability to work on-site during assigned hoursPreferred ExperienceAt least one year of experience in a call center, dispatch, receptionist, customer service, scheduling, or administrative support roleExperience handling a high volume of calls and transferring callers accurately and efficientlyExperience with lead intake, emergency dispatch, service coordination preferredExperience in restoration, construction, emergency services, property management, or insuranceCompensation: $16.00 - $18.00 per hourPicture yourself here fulfilling your potential.At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.